Refund policy

OVERVIEW

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Opened products such as glasses which would present hygiene hazard, unless they arrived damaged.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Goods with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@givino.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Non Delivery

If you miss your delivery window on two consecutive attempts the courier will return the package to us.  We will then contact you to arrange another delivery attempt, or you request a refund.  If you agree to another delivery attempt then you will be charged our standard shipping fee of £6.75 and we will not release the package until this has been paid.  If you request a refund, this will be given in the form of store credit, minus the delivery fee and a £10 restocking fee.  The store credit will come in the form of an electronic code and this will be emailed to you within seven workings days. 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@givino.co.uk and send your item to: R18 Marshall Way, Frome Commerce Park, Frome, Somerset, BA11 2FE.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


SHIPPING RETURNS

To return your product, you should mail your product to: R18 Marshall Way, Frome Commerce Park, Frome, Somerset, BA11 2FE.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping and subsequent return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


NEED HELP?

Contact us at hello@givino.co.uk for questions related to refunds and returns.