Terms of Sale

These terms and conditions were last updated on: 02/03/24

• Who we are
• Givino is a trading name of Givino Ltd. a company incorporated in England and Wales with company number: 14413561.
• Our registered address is at R18 Marshall Way, Frome Commerce Park, Frome, Somerset, BA11 2FE.
• Our registered VAT number is 430 6426 22
• This website (givino.co.uk) is owned and operated by us.
• Application of these Terms and Conditions
• These terms and conditions of sale together with our Privacy Notice and Cookies Policy apply to all orders you place and any purchases you make on this website (regardless of how you accessed it) or via telephone or e-mail where you are purchasing as a consumer (i.e. for private consumption and not for resale or as part of a business activity).
• Please read these terms and conditions carefully and make sure that you understand them before placing your order. They do not affect your legal rights.
• You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them.
• We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).
• Age restriction
• It is an offence in the UK to sell alcohol to any person under the age of 18 both online and in store. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
• Please note that Givino operates an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.
• Our products
• The images of the products on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the products. Your products may vary slightly from those images.
• Due to the nature of our products, we cannot guarantee that the vintage shown on the product page will be the same as the product you receive. If you are unhappy with the product you receive then you may exchange the product or return the product to us for a refund under the returns and cancellations section below.
• All product measurements are approximate only and the packaging of the products may vary from that shown in images on our website.
• You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.
• How to order
• You can order our products online via this website and making payment in accordance with these terms and conditions.
• You can access your shopping basket, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error, you will have the opportunity to cancel it (see below).
• If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed, usually, on the following business day in the UK.
• Your order will only be accepted by us once we process your payment, at which time we will email you confirming your order. It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.
• We reserve the right not to accept any order.
• All products are offered subject to availability. We cannot guarantee the availability of specific vintages.
• Products
• If a product is unavailable after an order is placed, and you have not opted for substitutions at the point of ordering, then we will contact you to either arrange a replacement or agree a refund or alternative arrangement.
• Delivery
• Your order will be delivered to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process.
• Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection from a drop off point, the recipient must provide proof they are the stated person on the delivery documentation. Attempted delivery can occur up to 2 times, after which the products will be returned to Givino where we then ask you to contact us. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence.
• If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.
• We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery.
• We offer standard delivery services, any charges for which will be displayed during the order process
• We do not deliver to the Channel Islands, Northern Ireland or destinations outside the UK. We are unable to ship to PO Box addresses.
• Click & Collect
• We may from time to time offer a click and collect service for orders placed on the website. Click and collect orders must be paid for via the website and can only be collected between the hours of 9-5 Monday to Friday with prior agreement.
• Prices
• All prices are as shown on our website and are inclusive of UK VAT. Our prices exclude delivery charges and you will be informed at check out about the delivery options and charges for your order (see above under Delivery).
• Promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise.
• Although we try to ensure that all pricing, case and unit size information on this website is accurate, occasionally an error may occur and products may be mis-priced. If we discover a pricing, case or unit error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or cancel your order and notify you. We are not obliged to supply products at the incorrect price, case or unit size.
• We reserve the right to adjust prices, offers, products and their specifications products at our discretion at any time before (but not after) we accept your order. We reserve the right to change prices at any time.
• We accept payment by PayPal, American Express, Mastercard and Visa. Payment is deducted when you submit your order.
• Returns and cancellations
• We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
• We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at your cost.
• In addition, you may cancel your order at any time until 1 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition to us.
• You can cancel your order during this period by e-mailing us at hello@Givino.co.uk, calling us on 0330 0562995.
• Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 7 days of informing us that you wish to cancel.
• If you cancel your order in accordance with these term and conditions we will refund to you the full price of the products that you paid excluding delivery charges.
• All refunds to you will be made by the payment method you used when paying for the order being refunded. If a gift voucher was used for purchase, a refund will take the form of a credit note.
• We will process the refund as soon as possible. All refunds will be made no later than 14 days after we have received the products from you, or if earlier, 14 days following the day you provide us with evidence the products have been sent.
• If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
• As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens\’ Advice Bureau. Nothing in these terms and conditions will affect these legal rights.
• Complaints
• In the event of complaint please contact the store concerned if it refers to a particular order. Alternatively email hello@Givino.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.
• Correspondence
• If you have any queries about your order, in the first instance please contact us via phone, email or Whatsapp
• Our Responsibility for Loss or Damage
• We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents or for fraud or fraudulent misrepresentation or for any breach of any terms implied by law or any matter that we are not permitted to limit or restrict by law.
• If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or our failing to use reasonable care and skill, but we are not responsible for any:
• loss or damage that is not foreseeable (loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process);
• loss or damage which is not caused by our breach of these terms and conditions; or
• business losses and/or losses to non-consumers.
• Each provision of this section operates separately. If any part is disallowed or found to be ineffective by any court or other competent body the other parts will continue to apply.
• General
• These terms and conditions and all transactions relating to this website and/or phone and e-mail orders shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be subject to the non-exclusive jurisdiction of the English courts unless you live in Scotland in which case the relevant law will apply, and you can choose to take action against us in your local courts.
• We do not accept amendments to these terms and conditions/any variations to these terms and conditions must be signed by an authorised signatory of our company.
• You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.
• If these terms and conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.
• If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.
• If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.
• Voucher usage
• Voucher offers have no cash value and are not for resale. Strictly over 18’s only.
• The expiry date is as specified on the voucher or, where no such date is specified, the voucher shall expire at 23:59 on the date of issue. In the case of a product which is the subject of a voucher being out of stock within the promotion period, Givino may be able to offer a replacement product at the store manager\’s discretion. Givino staff reserve the right to refuse a voucher being claimed should they feel the transaction is in breach of terms and conditions.
• We reserve the right to withdraw or cancel vouchers at any point.
• Givino reserves the right to vary or replace these conditions at any time.
• Promotional offers, subscriptions and memberships
• We may from time to time run promotions or special offers on our products and/or various subscriptions or memberships for our products. Where you order products which are included in a promotion or special offer or become a member or subscribe to a service, there are additional terms and conditions which apply to those promotions, special offers, subscriptions and memberships. We reserve the right to withdraw these promotions, special offers, subscriptions and memberships at any point.
• Events & Bookings
• All events must be booked in advance either through the website, in store or via the phone, admittance to the tasting event is ticketed and each guest must have a valid ticket
• Payment for tickets must be taken and cleared before the event unless agreed with Givino
• Cancellations or requests to move bookings to another event will be granted within the following restrictions:
• 7 days or more before the event – no charge for cancelling tickets (refund will be given minus the card processing fees) or bookings can be moved to another event if space permits
• 48 hours to 5 days before the event, 50% charge of ticket value will be refunded (minus card processing fees) for cancellation requests or bookings can be moved to another event for a £5 per person rebooking fee. Other available events will be determined by available space
• 24 hours or less before the event, cancellations will not receive a refund and a 50% rebooking fee will apply for bookings to be moved to another event. Available events will be determined by available space.
• Your booking can be moved up to a maximum of two times after which time requests for moving bookings will be denied and no refunds will be given.
• Givino in Scotland
• Our prices in Scotland work differently than England and Wales
• The Alcohol Scotland Act 2010 disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores whilst the Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price per unit for all alcoholic beverages sold in Scotland.
• So that all our customers can benefit from the same competitive pricing, wherever a Mix Any Six & Save price is offered in England and Wales, this will be the single bottle price we charge in Scotland, unless such a price is beneath the minimum price threshold as outlined by the Alcohol (Minimum Pricing) (Scotland) Act 2012, in such cases the price will automatically be changed to reflect the minimum legal price in Scotland.
• How we use your personal information
• We will only use your personal information in accordance with our Privacy Policy.
• Any changes to email contact preferences usually take between 2-7 days to take effect, but in some instances may take as long as 28 days to take effect.